Frequently Asked Questions

This page is designed to assist you as you explore the Disney Movie Club — just click on a topic to jump to the information that best matches your question.

Membership & Account Information
By accepting the initial enrollment offer of introductory-priced titles from the Disney Movie Club, you agree to purchase the minimum number of titles specified in your initial enrollment offer at Regular Club prices (your "minimum purchase commitment") and the terms of the Membership Agreement. The Membership Agreement and your commitment status are always available online. Regular Club prices start at just $19.95 per DVD and Blu-rayTM, plus a shipping and processing charge specified in your offer. Please allow 2-4 weeks for delivery of your introductory order. Prices are subject to change and the Club will notify you of changes in future mailings.

About every 4 weeks throughout the year, you will receive a mailing to your address on file or an email to your email address on file indicating your Featured Title Offer. Plus, you may also receive up to 2 more seasonal Featured Title mailings or emails per year, for up to 15 buying opportunities a year! You can choose to receive or decline the Featured Title. If you do not timely inform us of your choice by the date specified on the Featured Title Offer response card or Featured Title Offer email notification (you'll always have a minimum of 10 days), the Featured Title will be shipped to you automatically, and either your credit card will be charged on the date of shipment for the amount listed in the Featured Title Offer, or you will be invoiced for the amount listed in the Featured Title Offer, if you agreed to pay by check or money order. You are responsible for responding to each Featured Title Offer, and understand that if you do not respond within the time specified in your mailing or email, it qualifies as an approval for the Featured Title to be shipped to you and your credit card will be charged for such order or you will be invoiced.

You may cancel your Membership any time, charges may apply if you have not fulfilled your minimum purchase commitment.
To join the Club online, visit DisneyMovieClub.com. If you have a promotion code, choose "Have a promo code?" and enter it. If you do not have a code, click on the "Choose Your Movies" button to begin creating your introductory order. From there, follow the instructions. If you prefer to join by speaking with a Cast Member, call our New Member line at 1-888-257-9100 from 8 a.m. to 1 a.m. Eastern Time, Monday-Friday.
No. Joining the Disney Movie Club online gives you all the benefits and savings of joining through the mail or via a Cast Member. As a Club Member, you will have access to the complete catalog of Club titles, plus extras like online discounts and special offers not available anywhere else.
You pay only the initial enrollment offer of introductory-priced titles, along with the cost of any additional or bonus titles ordered at such time, plus state tax in select states.
At present, only residents of the United States and its territories and Canada can be Members of the Club. We cannot ship to APO and FPO addresses at this time.
You can check how many titles you've purchased towards your minimum purchase commitment online by going to My Account (My Club) and clicking on Membership Status & Agreement. The Featured Title mailings and some of our commercial emails include your commitment status for easy reference. If you prefer to speak with a Cast Member, call us at 1-800-362-4587 from 8 a.m. to 1 a.m. Eastern Time, Monday-Friday. Have your Membership Number ready.
Once you have fulfilled your minimum purchase commitment you will earn VIP status. As a VIP, you will be eligible to receive special offers and discounts reserved only for our best Members, including Weekly Online Deals, exclusive Collectible VIP Pins FREE with the purchase of a regular price title, and even greater savings!
No. Any non-discounted titles you purchase at Regular Club prices (starting at just $19.95) count toward your minimum purchase commitment, and the Double/Triple Feature option of your Featured Title Offer also counts as one unit toward your minimum purchase commitment. You may order any number of titles at any time. Prices are subject to change and the Club will notify you of changes in future communications.
Featured Movie Title Information
About every 4 weeks throughout the year, you will receive a mailing to your address on file or an email to your email address on file indicating your Featured Title Offer. Plus, you may also receive up to 2 more seasonal Featured Title mailings or emails per year, for up to 15 buying opportunities a year! You can choose to receive or decline the Featured Title. If you do not timely inform us of your choice by the date specified on the Featured Title Offer response card or Featured Title Offer email notification (you’ll always have a minimum of 10 days), the Featured Title will be shipped to you automatically, and either your credit card will be charged on the date of shipment for the amount listed in the Featured Title Offer, or you will be invoiced for the amount listed in the Featured Title Offer, if you agreed to pay by check or money order. You are responsible for responding to each Featured Title Offer, and understand that if you do not respond within the time specified in your mailing or email, it qualifies as an approval for the Featured Title to be shipped to you and your credit card will be charged for such order or you will be invoiced.

There are various ways to notify us of your choice:

• By returning the Featured Title response card via mail to accept or decline the Featured Title (if you receive communications from us via postal mail);
• By going online at DisneyMovieClub.com to accept or decline the Featured Title; or
• By calling the Disney Movie Club toll-free at 1-800-382-4527 to accept or decline the Featured Title.
No. By joining the Disney Movie Club, you have agreed to receive these offers as part of your Membership Agreement.
All Featured Title selections and declines must be made by the respond-by date. You will always have a minimum of 10 days to respond.
The Featured Title will be shipped to you automatically, and either your credit card account will be charged on the date of shipment, or you will be invoiced if you agreed to pay by check or money order. If you receive a selection you did not want or did not order, we will gladly accept returns according to our Return Policy. (See your Membership Agreement). There can be 15 Featured Titles a year (every 4 weeks plus 2 seasonal Featured Title Offers).
Product Information
The Disney Movie Club features a wide selection of Disney's greatest hits, including Pixar, animated, live-action, preschool titles, recent releases and hard-to-find classics. We also offer a selection of "Grown-Up Hits," including blockbuster titles from Marvel, Star Wars and more. We are constantly adding new titles at great prices!
We make new titles available as soon as we possibly can. There may be a delay before some titles become available through the Disney Movie Club. Be sure to visit our website and check your Featured Title offers for the newest Club releases.
A Title is any release on DVD, Blu-ray Disc or 4K Ultra HD that is offered by the Disney Movie Club.
Our catalog will be sent to you in your Featured Title mailings frequently, unless you are enrolled in Paperless. If you would like to receive a catalog, please call 1-800-362-4587 from 8 a.m. to 1 a.m. Eastern Time, Monday-Friday, to have one sent to you. You may shop our complete catalog of titles at DisneyMovieClub.com.
All titles during the sign-up process are available in DVD or Blu-ray™ format. Members are available to purchase movies in 4K Ultra HD.
Once you become a member all titles are available in the DVD or Blu-ray™ format only.
Ordering & Order Status
When inquiring about your order, please allow 2-4 weeks for processing and delivery of your introductory order, and 7-10 business days for all other orders. To check the status of your order, you may click the Order Tracking Link in your Disney Movie Club Order Confirmation email (when available). Be sure to keep your email address up to date. Or call us at 1-800-362-4587 from 8 a.m. to 1 a.m. Eastern Time, Monday-Friday, or Click here to contact us.
Each title you purchase at Regular Club price counts as one title toward completing your minimum purchase commitment. Multipacks are subject to different commitment rules and their value toward your minimum purchase commitment will be noted in individual communications or where promoted. Prices are subject to change and the Club will notify you of changes in future communications.

PLEASE NOTE: Discounted titles, titles priced below $19.95, Special Promotional Offers, Pre-order Discounts and Merchandise do not count toward fulfilling your Membership Agreement, unless otherwise indicated. The Featured Title or the Featured Title Double/Triple Feature will count as 1 unit toward purchase commitment. Other exclusions and exceptions will be noted in particular mailings or online when applicable.
Methods of Payment
Yes. You may pay for your introductory order with a check or money order. System restrictions prevent processing check orders on our website. You will need to place your order by mail at the below address.

Please be sure to include the promotion code and payment with your order.

Disney Movie Club
PO Box 738
Neenah, WI 54957-0738
When you join the Club, you may provide the Club with information regarding your preferred credit card for billing purposes. Your credit card will remain on file with us as your method of payment unless and until you inform us differently. Your credit card will only be charged for Club-related purchases (including shipping and processing or sales tax where applicable) or billing purposes. If you do not decline your Featured Title Offer by the “respond by” date, it will be sent to you automatically, and your credit card will be charged the amount listed in the Featured Title Offer. Your credit card will not be charged until the date of shipment. You may change your preferred credit card at any time by logging into your account at DisneyMovieClub.com, or by calling us at 1-800-362-4587 from 8 a.m. to 1 a.m. Eastern Time, Monday through Friday. We currently accept the following credit cards: VISA, MasterCard, Discover Card, and American Express. In the event you choose to use a debit card, we will not be held responsible for overdraft or bank fees. If you fail to provide a valid credit card number to the Club or provide a credit card number that cannot be authorized, the Club reserves the right to (i) invoice you for Featured Title shipments; (ii) if you have not yet fulfilled your minimum purchase commitment, invoice you for the value of introductory-priced titles you received in your initial enrollment order, plus shipping and processing and sales tax (where applicable); and (iii) cancel your Membership.
Returns
Your satisfaction is very important to us. If you need to return a product, please include a note of explanation and your Membership Number with your return so the proper adjustment can be applied to your account or a replacement can be sent. See below for specific return options. Please allow 4 to 6 weeks for processing returns. Please mail all returns via United States Postal Service, and use the return merchandise label enclosed with your order.

Returns of product paid by credit card and made within 60 days of ship date will be fully credited to your credit card account, including shipping and processing costs, and sales tax (where applicable). Please allow 30 days for a credit to appear on your credit card account. Returns of product paid by check and made within 60 days of ship date will be applied to your Membership account as a merchandise credit. (Refund checks are available on request.) Returns of product paid by credit card or check and made within 60 days and 120 days of ship date will be eligible for merchandise credit only. Returns of product paid by credit card or check and made after 120 days will not be eligible for refunds or credit.

Incorrect, Damaged Or Defective Product

If you receive product that is an incorrect title, or is damaged or defective, we will promptly exchange it at our expense upon our receipt of the damaged merchandise. If you prefer not to exchange it, you may return it and we will gladly apply the value of the product (including any paid shipping and processing fees) to your account as a refund or merchandise credit. For technical assistance with a title purchased through the Club, call 1-800-723-4763 or visit DisneyStudiosHelp.com for the most up-to-date trending support topics and contact channels.

Lost Or Misdirected Product

In the unlikely event that you do not receive ordered product, we will send you replacement product on request. Claims for non-delivery must be made to the Club within 60 days of order date. We reserve the right to ship orders with a signature required to insure delivery to the proper person or household.

Returns

Please respond to your Featured Title Offer by the published "respond by" date. If you do not decline your Featured Title by this date, it will be sent to you automatically and your credit card will be charged or you will be invoiced for the amount listed on the Featured Title Offer. If you do not wish to keep the Featured Title, you may return it to receive a refund for the purchase price, minus the cost of shipping and processing. If you did not have 10 days within which to respond to the Featured Title Offer, you may return it for a full refund. Members who do not respond to Featured Title Offer communications and receive shipments that they repeatedly return or who consistently return products may be subject to a restocking charge per return.

Send returns or exchanges via US Postal Service Media Mail to:

Disney Movie Club
Returns and Exchanges
PO Box 8023
Menasha, WI 54952-8023
Send any returns or exchanges via US Postal Service Media Mail to:

Disney Movie Club
Returns and Exchanges
PO Box 8023
Menasha, WI 54952-8023
Please allow 4 to 6 weeks for processing returns. Please mail all returns via United States Postal Service, and use the return merchandise label enclosed with your order.

Returns of product paid by credit card and made within 60 days of ship date will be fully credited to your credit card account, including shipping and processing costs, and sales tax (where applicable). Please allow 30 days for a credit to appear on your credit card account. Returns of product paid by check and made within 60 days of ship date will be applied to your Membership account as a merchandise credit. (Refund checks are available on request.) Returns of product paid by credit card or check and made within 60 days and 120 days of ship date will be eligible for merchandise credit only. Returns of product paid by credit card or check and made after 120 days will not be eligible for refunds or credit.
Privacy Policy
https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/
Cancellation Policy
You may cancel your Membership any time, charges may apply if you have not fulfilled your minimum purchase commitment.

If you cancel your Membership before fulfilling your minimum purchase commitment, you will be invoiced or your credit card will be charged for the value of the number of introductory-priced titles you received in your initial enrollment order ($19.95 per title shipped to you), plus shipping and processing and sales tax (where applicable). This amount is dependent upon the terms of your initial enrollment offer, including the number of titles you received.

To cancel your Membership please take one of the following actions:
• Click Contact Us to send us a message.
• Send us an email DMCContactUs@movieclubinfo.com.
• Call the Disney Movie Club toll-free at 1-800-362-4587 from 8 a.m. to 1 a.m. Eastern Time, Monday through Friday.

The Club reserves the right to cancel any Membership at any time for any reason, including, but not limited to, breach of this Membership Agreement, failure to maintain a valid form of payment, suspicion of fraudulent behavior, excessive returns, nonpayment, non-purchase of titles or inactivity. If the Club cancels your Membership for any reason and you have not fulfilled your minimum purchase commitment, the Club reserves the right to bill you for the value of the introductory-priced titles you received in your initial enrollment order ($19.95 per title shipped to you), plus shipping and processing and sales tax (where applicable).

See complete details by clicking the Membership Agreement link at the top of this FAQ page.
If you have fulfilled your minimum purchase commitment, and have a valid email address on file, a Cancel Confirmation email will be sent to you. Confirmation of your account being cancelled can be sent via mail upon request. Call the Disney Movie Club toll-free at 1-800-362-4587 from 8 a.m. to 1 a.m. Eastern Time, Monday through Friday.
If you have any additional questions, please call 1-888-257-9100 from 8 a.m. to 1 a.m., Eastern Time, Monday-Friday. If you cannot find the answer to your question here, please feel free to contact us at DMCContactUs@movieclubinfo.com.